We understand that some of the phone features described can be highly technical and are meant for telecommunications professionals. Here we have listed common phone features often used by small businesses: Calling Features: •Anonymous Call Rejection • Attended Transfer • Blind Transfer • Call Forwarding • Call Logs (Inbound and Outbound) • Call Monitoring • Call Notify • Call Pick Up • Call Pick Up Department • Call Pick Up Domain • Call Recording • Call Return • Call Transfer • Call Waiting • Direct Inward Dialing • Directed Call Park • Directed Call Pickup • Do Not Disturb • Shared Call Appearance • Three-Way Call • Click to Call • Inbound Call Handling Rules • Default Greetings • Customizable Greetings • Name Recording • Selective Call Acceptance • Selective Call Rejection • Last Number Redial Call on Hold Features: • Music-On-Hold • System Default Music-on-Hold • Personalized Music-on-Hold Recording Features: • Automatic Recording Voice Mail Features • Transfer to Voicemail • Voice Messaging Group • Voice Messaging Call Back • Voice Mail Transcription • Email Notification • Voicemail Forwarding • Forwarding to Email • User Portal (View, Save Delete) • Voicemail • Message Waiting Indicator Conference Features • Convene Conference • Invite Attendees • Conferencing (Multi-Way Calling) • Multiple Conference Rooms • Scheduled/Instant Conference

Below is a master list of User Features available. Account-Authorization Codes • ANI/CLI Customizations • Anonymous Call Rejection • Authentication by Digest • Busy Lamp Field • Call Forwarding • Call Forwarding Always • Call Forwarding Busy • Call Forwarding No Answer • Call Forwarding Not Reachable • Find Me (multiple numbers) • Sync with Server • Call Logs (Inbound and Outbound) • Call Monitoring • Automatic Recording • Supervising Mode • Silent Monitoring • Call Notify • Call Pick Up • Call Pick Up Department • Call Pick Up Domain • Directed Call Pickup • Call Recording • Call Return • Real-time User Portal Call Status • Call Transfer • Attended Transfer • Blind Transfer • Intercom Transfer • XMPP Chat Support • Transfer to Voicemail • Call Waiting • Calling Line ID Delivery Blocking • Calling Name Retrieval • CDRs • Charge or Billing Number • Client Call Control (API and User Portal) • Conferencing (Multi-Way Calling) • Convene Conference • Invite Attendees • Multiple Conference Rooms • Scheduled/Instant Conference • Web-based Setup • Device Auto Provisioning • Direct Inward Dialing • Directed Call Park • Directed Call Pickup • Diversion Inhibitor • Do Not Disturb • Sync with Server • Extension Dialing • External Calling Line ID Delivery • Hunt Groups • In-Call Service Activation • Instant Messaging (via SIP SIMPLE) • Intercom • Internal Calling Line ID Delivery • Last Number Redial • Message Waiting Indicator • Music-On-Hold • System Default Music-on-Hold • Personalized Music-on-Hold • Phone Status • Presence • Privacy • Selective Call Acceptance • Selective Call Rejection • Simultaneous Ring • Shared Call Appearance • Three-Way Call • Two-Stage Dialing • Video Telephony • Voicemail • Default Greetings • Customizable Greetings • Name Recording • Email Notification • Voicemail Forwarding • Forwarding to Email • User Portal (View, Save Delete) • Voice Messaging Group • Voice Messaging Call Back • Voice Mail Transcription • Web User Portal • Contact List with Presence • Click to Call • Inbound Call Handling Rules • Screen Pops Messaging

Below is a master list of Group features: • ACD • Auto Attendants • Personal Auto Attendants • Scheduled Auto Attendant • Chained Auto Attendants • Barge In • Business Trunking • Call Intercept • Call Park • Directed • Dynamic • Calling Group ID Deliver • Configurable Extension Dialing • Configurable Feature Codes • Configurable Directories • Device Inventory • Department Support • Group Announcements • Group Custom Ring Back • Group Instant Messaging • Hot Desking • Hoteling • Hunt Groups • Instant Group Call • Listen In • Office Manager Portal (Web portal) • Active Calls • Auto Attendant Designer • Call Records • Call Statistics • Conference Bridge Configuration • Device Provisioning • Moves, Adds, Changes • Music on Hold Upload • Queue Management • Voicemail Management • Night Mode • Paging • Simultaneous Ring (group) • HIPAA Fax Compliancy

Master list of System Features • Salesforce Adapter • Virtual Office Control Panel • Hospitality and Hotel Systems (PMS) • C2C from WordPress and CMS • Predictive Dialer • Soft Reception Console • Active-Active Architecture • Geo-distributed • Highly Scalable • Rolling and Hitless upgrades • High Availability Architecture

Voice over Internet Protocol phone service, more commonly referred to as VoIP, has earned its place as the most productive and cost-effective way for you to operate the phone system for your business. It’s no longer an unproven fad, but the trend for upwardly mobile companies and their leaders with a slew of proven benefits that include: Worldwide telephone service at competitive prices Highest sound quality when both users have compatible headsets Costs are usually less than a traditional phone service Advanced features, such as call recording, auto attendants and call queues Unified communication for your entire team Calls can be encrypted All you need is an internet connection to use VoIP, along with the best service provider to handle your specific needs. Vistanet is an FCC-licensed VoIP telephone service provider, which means they’re more than a reseller or broker. As an FCC-licensed company, they’re held to strict guidelines around privacy and security, and they must meet stringent regulatory compliance requirements.

Because of its rise in popularity, there are many companies that resell and broker VoIP phone services. It’s similar to a real estate transaction, where you can buy and sell property without using a licensed real estate agent. By doing that, however, you run the risk of mistakes happening in your legal transaction that can come back to bite you. But if you use a licensed real estate agent, then you know: The agent has been through extensive industry training. The agent earned all the appropriate certifications and qualifications. The agent must report to a governing body for their industry. Should something go wrong, there is liability protection to a degree.

The same things are true of FCC-licensed VoIP telephone service providers as they are for Realtors. These professionals are held to strict guidelines around privacy, security and regulatory compliance requirements. In addition to their regulatory identification, Vistanet is a full-service telecom provider, which is the next most important thing you need to know before buying a hosted telephone system. The full-service benefits you receive when you contract with an experienced, licensed and diligent company like Vistanet include: Providing complete support service for your telephone Available redundancy capabilities Selling for a wide range of major telecom equipment suppliers as a licensed dealer Installing and custom designing your business telecommunications plan Contact Vistanet today and ask about any current specials. When you rely on Vistanet, you’re assured of: Proven reliability, as shown in the company testimonials A sales experience that involves no pressure A number of professional options for packages that best serve your needs Network compatibility Minimal downtime as you move into your VoIP system Begin enjoying lower telecom rates, expanded services and useful features. VoIP enhances and promotes your business growth, making life easier for your entire team. As a result, you may enjoy greater retention, and your employees may achieve work satisfaction. Everyone wins when you use VoIP from Vistanet.